FAQ's

HOW LONG DOES IT TAKE TO PROCESS & SHIP MY ORDER?  

  • Processing
    • Ready-made Happy Paks may take up to 3 business days to process.
    • Custom Happy Paks take a bit more time to process and curate, but we’ll work out those details with you at the beginning of the order process! Click here to contact us about custom inquiries.
  • Shipping
    • All ready-made and custom orders will arrive within 3-7 business days after processing depending on the shipping method chosen at checkout.

CAN I ORDER HAPPY PAKS FOR A GROUP OR BUSINESS?

  • Absolutely! Contact us at info@happypak.com to discuss.
  • Group/corporate orders may take up to 6 weeks to process and procure to your satisfaction, so please plan ahead.

HOW WILL MY HAPPY PAK ORDER BE DELIVERED?

We use UPS to ship Happy Paks to their destinations. You will receive a shipment confirmation and tracking number by email so you can follow your Happy Pak along its journey to the lucky recipient. 

Local delivery option: For local Indianapolis area deliveries, we offer a personal delivery alternative by one of the Happy Pak team members starting at $10 depending on delivery zip code.  Additionally, if you live locally and want to pick up and hand-deliver your Happy Pak to the recipient, choose PICKUP at checkout. There is no fee for PICKUP option. 

Contact us at info@happypak.com to find out more about our delivery areas and fees.

IS MY PURCHASE REFUNDABLE OR CAN I EXCHANGE IT?

We take great care personalizing each Happy Pak. With the exception of a damaged or defective product within the Happy Pak, all sales are final.

HOW DO I CUSTOMIZE MY OWN HAPPY PAK?  

Please contact us if you are interested in a custom order. We will respond with a short survey for you to complete sharing information about your ideas and information about the recipient which will help us customize the perfect pak.

  • Tips: The more details you provide to us about the recipient, the more personalized the gift will be. Even 1-2 suggestions are helpful. We can build around a theme or a list of hobbies and favorite things.
  • Once we receive your questionnaire, we will get right to work to brainstorm, curate, and design your custom Happy Pak based on the information you provide. 
  • We will send proofs of your Happy Pak while it is under construction and prior to shipment for final approval. 
  • Due to the thought and care taken to create a unique custom Happy Pak, please allow up to 3 weeks to process and curate a custom order, plus an additional 3-7 days for shipping.

HOW MUCH DOES A CUSTOM HAPPY PAK COST? 

The minimum for a custom order starts at $100 plus tax (if applicable) and shipping. We require a 50% deposit for custom orders. Balance (including tax and shipping) is due prior to shipment.

 

SUPPORT

HAVE A QUESTION WE HAVEN’T THOUGHT OF?

Contact us at info@happypak.com and we will do our best to help.